Problem in Windowss 10

I compiled a file and sent it to my clients, but users of windows 10 complained that the program loads and when it will open the interface to register it closes suddenly and the message appears: “stopped casting”, already tried to disable antivirus and compatibility solutions But nothing worked.

can you help me? This only happens in windows 10

Sorry for english, I’m from Brazil.

Which version of HTMLEXE are you using?