My customer opens my padlock compiled exe with Original Workbook without problem and after using it she saves it as xlsc file and closes the exe file.
After starting the exe again, she used Choose Save and tried to open the stored xlsc file.
Then she got the message:
Unexpected error while loading the protected workbook: OLE
Please restart the protection progress.
The file was compiled with padlock V 2018.1 in 32bit
She used a Mac with parallels desktop, Windows10 and Office 365 32bit installed to create the xlsc file and to open it unsuccessfully.
The error persisted after restarts and after virus scanning. Also with creation of further xlsc files.
I compiled a 64bit file with padlock V 2018.1 with the same compiling Computer from the same excel source file.
Using another Computer I did the same experiment as discribed above. I used a Mac Computer with parallels lite, Windows10 and Office 365 64bit installed to create the xlsc file and to open it: successfully!
What might be the reason? How can I help my customer?