It looks like that the C++ runtime is probably not correctly set up on his computer. Give your customer this address:
http://www.exeoutput.com/runtimemod.php
and ask him to install the runtime module on his computer (it’s a Windows Installer MSI package). The installation will also properly install the C++ runtime module on his computer.
Today one of my customer reported the same error, my application don’t run in his pc, he has installed windows xp, Interent Explorar 8. Following are the error message he send to me. Please also note that in some pc (my own) windows xp, and IE8 it run very good, no error. But my customer pc shows error. Please inform me how to solve it.
Microsoft C++ Runtime Library
Runtime error!
C:/program files/bulughul Maram/index.exe
R6034
An Application has made an attempt to load the C runtime library incorrectly.
Please contact the application support team for more information.
Yes, this facility is available: the runtime module of ExeOutput for PHP can be embedded into the EXE.
However, the Microsoft Visual C++ 2008 runtime cannot be embedded, because of SxS (see http://en.wikipedia.org/wiki/Side-by-side_assembly).
EXE built with ExeOutput for PHP still require the Visual C++ Libraries 2008 SP1.
From our documentation at http://www.exeoutput.com/help/technicalnotes.htm:
[quote]These components may not be available on old Windows versions like XP, but are available with Vista and Windows 7.
If your end users do not have these components on their system, you can provide them with this link:
http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
[/quote]
So three solutions:
- the first one posted above.
- OR ask your users to install the Microsoft Visual C++ 2008 runtime available at http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
- OR if you create a setup program for your application, add the “Microsoft Visual C++ 2008” prerequisite. This is what we did for ExeOutput for PHP setup program.
Note that this problem only occurs for old Windows versions like XP. On recent Windows (Vista, 7), Microsoft included the Visual C++ 2008 runtime in Windows directly.
Is this runtime module don’t auto install with EXE file? I purchase a License for ExeOutput for PHP with one year upgrade. Is this facility not included in Purchased copy?
Thank you so much for giving the solution.
My customer install that “Microsoft Visual C++ 2008 runtime” and now application is running fine there.