Excel protected workbook executable file fails to load - SOLVED

XLS Padlock
1

I have purchased an Excel protected workbook executable file that fails to load. I received an activation code from the vendor and activated successfully. I have created exceptions for the file in programs such as Bitdefender, System Mechanic and have disabled firewalls, but to no avail. I have also disabled Windows 10 SmartScreen. I have Excel 2010. The exe file is 32 bit.
The error message is: Unexpected error while loading protected workbook: open method of Workbooks class failed. Please restart the protection program.

2

Please try to repair your Office 2010 installation.

3

Thank you for reply.
I have followed the given procedure of repairing the Office 2010 installation. After re-booting I tried again to run the executable file, but received the same error message as before. The vendor of the Excel spread sheet is unable to assist.

4

Could you try our own Excel workbook demo at
http://download.xlspadlock.com/Markbook-Demo-32.exe

to see if this error is specific to the workbook you purchased or if it occurs with any compiled workbook?

Thank you

5

Thank you. I downloaded your compiled workbook and copied it into a new folder on my C: drive. I then ran the file and it showed the same small “loading” window that I see when I try to load my compiled workbook. However, your loaded the spread sheet perfectly without showing an error message as indicated in my initial query above.

Do I deduce from this that my compiled workbook is corrupted. I downloaded it more than once from the ling that the vendor had given me to make sure that it was downloaded correctly.

I shall now report this to my vendor and see what happens.

Than you again.

6

Yes, there is certainly a small problem related to the workbook of the vendor, but we’re in exchange with him and we’ll find out what is happening. It’s certainly related to some workbook opening password.

7

My vendor changed some of the settings of the Excel workbook and re-compiled it. Then it worked!

Thank you for the assistance you provided. Much appreciated.

8

Thank you for the follow-up!

9

What settings did the vendor make?

1 Like
10

Still wondering what changes the vendor made.

1 Like
11

Please open a new topic and describe your error.