Exception EFOpenError in module


#1

Dear support,
my user has this problem: he runs the application, selects “Original Workbook then just nothing happens. When he selects “Choose Save…” then this message appears:
Exception EFOpenError in module “filename”.dll at 009C477”
Why a dll link?
How solve it?
Thanks
Regards


#2

Looks like a compatibility problem. Which versions of Excel and Windows are used?


#3

He has Excel for office 365 MSO (16.0.10730.20264) 32 bit. Windows 10 pro ves.1809 OS build 17763. 437. No antivirus installed.
I have generated the exe with xlspadlock 2018. Last days I have downloaded the 2019 version and sent him the new exe, but I have no feedback from him yet, if it works.
Regards