One of our customers is encountering the following error message when starting our application protected by XLSPadlock. This is the first customer of several who reported this issue.
Failed to prepare 64-bit mode. Error: System Error. Code: 203. The system could not find the environment option that was entered.
A 64-bit version of Excel has been detected but the application failed to initiate the 64-bit mode. Please contact the vendor. Error code: 8.
See also the actual screenshots, including the Excel version being used.
What is the cause of this error message and how can it be prevented?