I just make the purchase of the update, and the code I received by e-mail does not work

Good evening!

I just make the purchase again the renewal of the program’s license, however the code, which received is not working.

Please, I need urgent code to Register my program, because I have a lot of work to deliver.

Following is the message I received after making payment via PayPal.

Please check your email box. A reply was sent.