Upgrade from 2018 to 2019.1

Getting this error message -please help

That means your maintenance has expired and you can’t install 2019.1 without renewing it first.
Go to https://www.xlspadlock.com/account/renew for further info.

I dont have my login details -How much is the maintenance as I already paid -Im not paying again -Please check your email

Please explain to me this ripp off -So you drop a 103 Euro Bomb on your Loyal customers if their maintenence expired ?

If that is the case I want my 2018.2 back -I am not paying this crazy amount sorry -please if its not a reasonable amount you must go google loyalty as you RIPP of your old customers