Customer keeps hanging in "loading application, please wait" step

H

hornet

Member
Hi,

A customer of mine cannot run a publication I made with HTMLexe and which is activated through protect-ebook.net. He keeps hanging in the above mentioned program notification. I have no idea what this issue is about and I haven’t seen this issue before with several hundreds of customers.

Any idea what the issue could be?

Customer has the following system setup:
  • Windows 10 as OS, i5 processor 3,2 Ghz, 16Gb RAM
  • Firewall: Eset NOD (doesn’t block the publication, even after switching it off)
  • Edge installed
Thank you!
 
Eset NOD is the AV software my customer uses but he also says that the AV software doesn’t have any issues with the publication.

Any other ideas?

Thanks
 
It’s not because an application is not detected by an antivirus that it will still work. Some antivirus programs hook Windows APIs and can interfere with the virtualization engine used in HTMLEXE. Even though they won’t display any warning.
 
Yourself and us can’t do much more. Some antivirus programs are too much aggressive or misconfigured.
 
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