Error when starting the Excel protected workbook: "activation key not valid"

Hello everybody,

a client of mine receives this error when the protected workbook starts: "activation key not valid".

His subscription is active and he regularly paid for the product in the woocommerce store.

But he can't use it, because of this issue.

I tried to deactivate the app via Windows prompt using the command " -deact", but it didn't work, I still receive the error message.

You can see the issue in this video:

Watch the video >>

How can I solve the problem?

Thanks

Marco

Which XLS Padlock version have you used to create the workbook?
In your case, I'd suggest to run the command "-enterkey" because "-deact" is still expecting a valid key before proceding to deactivation.
-enterkey will prompt for another key.