Server activation error - Please fast

This error means that the EXE cannot reach the server of your customer. Maybe a firewall is blocking the outgoing connection? Anyway, there is nothing you can do on your side. Or give him an offline activation key.
 
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Ok, new customer right now gets the same error.

It is not possible that 2 customers gets the same error one after the other, and before that I never got this error…

Please tell me what to do…
 
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Then, please double-check that your server is working. Maybe you can review the server log (if any), ask your customers for their IP address and see whether the log contains connection attempts.
 
I think I found a solution, so maybe it will help to others…

It works with one customer (i didnt try it with the second customer yet).

the problem is TLS 1.1/2 :
https://support.microsoft.com/en-gb...and-tls-1-2-as-default-secure-protocols-in-wi

in the middle of the page there is a download button, after running this fix file and restart the computer, it works.

Is this fix makes sense to you ? i mean is the XLS padlock using TLS 1.1/2 ?

I will try it with the second customer and let you know.
 
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