Woocommerce xlspadlock_blocked won't allow customer to buy new download and activate

T

twolsey

New member
Hello
I am having an issue with the following.

If I block an order (xlspadlock_blocked = 1) or change the order status to anything other than completed, the customer cannot open or activate the workbook which is the expected behaviour. If the customer buys the same product again, they are unable to activate the new workbook they purchased with the new activation token because their computer is still looking for the old activation associated with the old order that is now blocked or NOT completed as a status. How can the customer be prompted to enter a new activation token from the new order?
thanks
Tony
 
Solution
gdgsupport
In your specific case, the customer must run the EXE and choose to deactivate (if you have deactivation enabled), or they can enter a new key by running:
"MYAPP.EXE -enterkey" will ask the end user for a new activation key (useful for instance to replace an old key that is going to expire).
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In your specific case, the customer must run the EXE and choose to deactivate (if you have deactivation enabled), or they can enter a new key by running:
"MYAPP.EXE -enterkey" will ask the end user for a new activation key (useful for instance to replace an old key that is going to expire).
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