I have a customer with the latest Excel build version 15028.20228 released on the 20/04/2022 having problems to open my workbook - customer reports he chooses one of the three options such as “Original Workbook” and nothing happens. Can you please check if in fact there is a problem related to the latest Excel version?
I’ve noticed this too on one of my PCs (though it works on another). The PC it works on is 32 bit office, the one it doesn’t is 64 bit office (both up to date versions). We’re using a version of XLS Padlock about a year old (i.e. we haven’t updated to 2022 yet). Is there a requirement to do so to work with the latest versions of Excel?
Ah, thank you. The office 365 quick repair did the job. Now you mention it, I’ve just remembered I recently installed a copy of Excel 2003 on the same machine as my Office 365 installation - that must have messed things up. Working fine now.