I am using HTML Executable (version 220.127.116.11) and Protect eBook to manage my customer subscriptions.
My customers use Online Activation and it usually works just fine. However, I have issues if the name the user is trying to register with contains special characters such as “ä”, “ö” or “ü” (which are a frequent part of names in Germany, where a part of my customer base resides). I narrowed it down to this issue by manually generating a test customer and switching his name around - activation always worked flawlessly on “normal” names and never worked with those special characters.
Those users are presented with a generic error message (Activation not successful: the application could not be registered with the received data. Please contact the author.) without any specific error code. I am able to manually generate keys for them, but this is clearly a workaround.
Is there any way to fix this issue by adjusting settings in HTML Executable for the generation of the publication or is this something on your end that would need to be fixed?