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Frankschn

New member
Hi,

ich checked a normal file without macros at virustotal.
result virsutotal

Some customers report problems with their scanners…Can you please check that?
best regards
Frank

edit: with latest Version 2019.0
 
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You should consider having a code signing certificate. We’ll perform more tests with Kaspersky and McAfee because nobody else reported a similar problem recently.
 
Hello gdgsupport team,

I have problems with Kaspersky again.
adding the file to the exceptions doesn’t help either.

KAV LP

KAV LP2
 
Hello gdgsupport support,

thanks. already done.

is this error message from xls padlock?

regards Frank

error.png
 
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It means the workbook could not be opened by Excel. Try the Document Inspector feature of Excel or try this option in XLS Padlock:
582e7c75fe53d1mceclip0.png
 
Can you send us your EXE and XPLP files? If yes, you can zip them and upload them to https://wetransfer.com

This is a free file hosting service: after upload, they will give you a URL. Please send us this URL so that we can download the Zip archive.
 
hi gdgsupport-team,

it’s a empty excel file (without formulas and without macros).
KAV Version screen and error screenshot also uploaded.

regards Frank

Download-Link:

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wetransfer.com wetransfer.com
 
i’ve been using 2019.1 since the release.
scr xls padlock version

i continued to troubleshoot….
kaspersky support contacted → error message is not from KAV
tried same file with windows 10 and excel 2010 → no error message appears / described error message is with excel 2013 (32 bit latest build) also win 10.

regards Frank
 
Have you recently upgraded your KAV? Because there was a known similar problem with a recent update from them?
 
kaspersky is constantly updated in the background (databases and modules), KAV support told me that the error message does not come from KAV.

issue is also with xlspadlock 2020.0

KAV
 
Could you try to protect a workbook that does not contain macros? Maybe Kaspersky is trying to scan macros inside the protected workbook, fails to open it and then causes this error?
 
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